At BulkDVDS, we want you to be completely satisfied with your purchase. If you are not, we are here to help.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: Items must be brand new, unopened, unused, and undamaged.
- Non-Returnable Items: We do not accept returns for opened items, used items, or items damaged by the customer (e.g., scratches, torn packaging).
- Timeframe: You must initiate a return request within 30 days of receiving your order. Requests made after 30 days may not be processed, barring exceptional circumstances (e.g., proven shipping delays).
2. Valid Reasons for Return
- Item not as described.
- Incorrect item received / Over-shipment.
- Damaged or defective upon arrival.
- Change of mind (Subject to shipping fees).
- Note: We do not accept returns based on personal dislike of the movie/show content.
3. Return Process
Please follow these steps to return an item:
- Contact Us: Email us at sale@bulkdvds.shop within 30 days of receipt. Include your Order Number, Reason for Return, and Photos (if the item is damaged).
- Authorization: We will review your request within 2 business days. If approved, we will provide a Return Merchandise Authorization (RMA) number.
- Domestic US Customers: We may provide a prepaid return label depending on the return reason.
- Ship the Item: Pack the item securely in its original packaging. Use the provided label or ship to the address provided in our email response. Please keep your tracking number.
- Inspection: Once received, we will inspect the item within 3–5 business days.
4. Refunds & Exchanges
Refunds
Once your return is inspected and approved, a refund will be processed to your original method of payment within 5–7 business days (depending on your bank).
- Full Refund: Granted if the return is due to our error (e.g., damaged, wrong item).
- Partial Refund: Granted for partial returns (pro-rated).
Exchanges
- Defective/Damaged: We will send a replacement for the damaged DVD free of charge.
- Reseller Support: If you are a reseller and your customer reports a defect, we can ship the replacement directly to your customer.
5. Shipping Costs for Returns
- Our Error: If the return is due to our fault (damaged, defective, wrong item), we cover all shipping costs.
- Customer Preference: If the return is due to a change of mind, the customer is responsible for return shipping costs. We do not provide prepaid labels for these returns.