1.Question:What’s the region of the DVDs?
Answer:All our DVDs are region 1 plus region free, working worldwide. However, you may find only region 1 logo on the DVD cover sometimes.
2.Question:Does the DVD have subtitles?
Answer:We do not guarantee all our DVDs have subtitles. And we do not guarantee the subtitles can be turn off.
3.Question:ETA / Tracking No. / Where to track it?
Answer:Normally 10-12 days. Please find the tracking number at “My Account > Orders”.
https://www.usps.com/
https://www.ups.com/
https://www.fedex.com/
4.Question:Where is it shipped from?
Answer:For packages < 2Kg: Send by USPS from our warehouse in the United States.
For packages 2-50Kg: Send by Fedex / DHL from our warehouse in Hong Kong.
5.Question:How do I know when you sent the DVD?
Answer:You’ll receive another auto notification email in 1-2 days, you may need to check your junk box. Another way is visiting My Account for the tracking number.
6.Question:Why is the tracking number not working or not moving for days?
Answer:Please no worry, it’s normal sometimes for the first 3-5 days. And will be there in the last few days of the ETA. However, please feel free to draw us a line if you believe something is wrong there.
7.Question:Should I be worried that it’s still not delivered in 2 weeks?
Answer:Yes, please email us sale@bulkdvds.shop we’ll look into it. Please do not open the dispute or claim from PayPal without contacting. Guarantee the full refund if missing.
8.Question:I believe the package is lost, what can I do?
Answer:We’ll define it a lost if the tracking number did not move over 2 weeks or packages are not delivered in 4 weeks from the date we dispatched it. We’ll make a full refund or send again for cases like this.
9.Question:The DVD has a prob (not working, damaged & any other issues)
Answer:Yes, please email us c we’ll send the replacement or make a refund, no need to return.
10.Question:I have a prob with the DVDs, but it’s been 2 or 3 months.
Answer:No prob, we’ll take care of it upto 180 days, please email us sale@bulkdvds.shop for the replacement or other solutions.
11.Question:Can I return them? I can’t resell them now.
Answer:Sorry we DO NOT accept cases like this. Please read our Terms of Service before ordering.
12.Question:It’s a birthday present, can I have it before next Fri?
Answer:Sorry we’re not able to guarantee the delivery date. However, it’s possible if still in the ETA frame. Or please email us sale@bulkdvds.shop immediately for a full refund before we dispatch it.