Shipping Cost
We are proud to offer Free Shipping on all orders within the United States and globally.
Please note: While outbound shipping is free, shipping costs will be deducted from refunds in cases of unjustified returns (see Return Policy).
Processing Time
- Handling Time: Orders are processed within 1-3 business days.
- Stock Availability: While we strive to maintain accurate inventory, stockouts may occur. If an item is out of stock, we will notify you via email.
- Please check your email daily after ordering.
- If we do not receive a reply within 24 hours, we will ship the available items first.
- Important: If our emails bounce (due to firewalls or whitelists), we will pause shipment for 48 hours. If the order is subsequently cancelled, a full refund will be issued.
Shipping Methods & Carriers
We utilize premium carriers to ensure your package arrives safely. The carrier is determined by the weight of your order:
- USPS: For packages under 3 kg (approx. 6.6 lbs).
- FedEx: For packages between 3 kg and 23 kg.
- UPS: For packages over 23 kg.
Shipping Origins
To optimize delivery speed, we ship from two primary locations:
- From US Warehouse: Typically utilized for USPS shipments.
- From Hong Kong/China Warehouse: Typically utilized for FedEx and UPS shipments.
Estimated Delivery Times
All packages are shipped via air transport. Most orders arrive within 8–12 business days. However, transit times can vary based on the carrier and external factors.
- FedEx / UPS: Estimated 9–12 business days.
- USPS: Estimated 15+ business days (Delays may occur).
Order Tracking
- Tracking Numbers: Provided via email 3-5 days after your order is placed.
- Status Updates: Please note that tracking numbers may not show immediate movement. Updates often appear in the final days before the Estimated Time of Arrival (ETA).
Lost Packages
We consider a package “lost” if:
- Tracking information has not updated for more than 3 weeks after dispatch.
- The package has not been delivered 4 weeks after dispatch.
In these events, we offer two solutions:
- Full Refund: We will refund your entire order amount.
- Reshipment: We will resend the order at no additional cost.